I am overall very disapionted with Bloor Homes aftersales, I believe that the more reputable
It seems that many new homeowners have experienced a similar level of after sales customer 'care' from Bloor Homes:
The comments from fellow residents of new Bloor Homes all report a very poor after sales service....
* I am overall very disapionted with Bloor Homes aftersales, I believe that the more reputable builders do have a much better aftersales than this. I must also add that the lady in charge of aftersales is an ignorant, rude, waste of space!!! Anon [Visitor] 12/03/07 @ 16:27
* I would never buy a Bloor home again purely for the fact that i get the feeling they coundn't give a sxxt what has happened and hopefully never have the misforutne to come across Llewyllen heating again,if they dont know how to put a system in properly they shouldn't be in business. quillan [Visitor] 12/03/07 @ 19:43
* When you buy the "home of your dreams" you expect a certain level of customer service. Instead we are treated with utter contempt regarding any of our ligitimate issues. We are made to feel it is our fault that things go wrong. Having put our life savings into our property I feel that now they have had our money they no longer care. The site will be completed in the next few months - "Out of SITE out of mind"
Wimpey claim 97% of their customers would recommend a friend....need I say more!! Paul [Visitor]13/03/07 @ 16:33
* We have put this in our long list of complaints to Bloor which we sent the other day. Wonder if we will hear back from them? Irish1
* Would we recommend Bloor Homes Ltd to a friend? No. We are both senior business professionals working in sales and marketing and are both committed to a proper customer care ethic and a level of professionalism, and feel that Bloor Homes Ltd continually falls far short of these standards.
Interestingly the Bloor Homes web site states on their 'about us' page... "With every Bloor home comes the peace of mind that your needs and enquiries will always be answered, from your first visit to the day you move in to your new home".
Noticeably, what it doesn't go on to mention is the level of 'after care' you receive (or lack of, in our case) once you have parted with your money to buy one of their houses and moved into your 'new home'!
We can relate to problems with Llwellyn Heating Systems, our Megaflow which is situated in our airing cupboard was leaking water through the hallway ceiling and electrical fittings. We contacted Llewellyn they came out to look at the problem only to tell us they could legally not fix it because it was under gurantee and he did not have the correct tool with him!!! He called the manufacturer and told us that an engineer would come out to fix it but would have to travel from Somerset.
Half an hr later I got a call to be told there is no 24hr emergency service at weekends, the earliest someone could come out to fix this would be on Monday morning, the only advice they could give us would be to turn the water system off and be left with no hot water or heating. So we were left all weekend unable to go out mopping up wet towels and emptying buckets of water.
The engineer arrived on the Monday, he looked at the at the Megaflow and was told he could not fix the leak either because we have not been issued our Installation Bench Mark certificate which should have been handed to us on our moving in day!!!!! and to this very day we are still waiting for!!!! The engineer felt obliged to help us and fix this problem, it was also highlighted that this matter could have been resolved on the Saturday with less inconvenience and damage to our home. Subsequently there are alot of communication problems between bloor homes, their contractors and suppliers.
To this very day we are still waiting for all of our Bench Mark certificates/ installation manuals, these are a legal requirement to have. When you enquire about these problems you are asked to write a letter to Tewkesbury. So why are there office staff on site if they can't help their customers with their problems???